Training

Strong CRM adoption begins with an elegant design and continues to grow with great end-user training. Being a web-based platform you’d expect Salesforce to be designed with usability in mind, but you’d be making a big mistake if you think your employees will adopt the cloud without being trained.

A Salesforce Partner with Training Expertise

Having delivered the 5-day Salesforce Administrator class in multiple cities, we’ve taught over a hundred individuals to be Salesforce Administrators, and through our consulting engagements we’ve taught well over a thousand end-users how to work and succeed using Salesforce.com.

ShellBlack.com offers the following Salesforce training services to businesses of all sizes:

End User Training

Your Users want to know – “What’s in it for me (WIFM)?” Simply put, you need to show your Users that they can accomplish more working in Salesforce.

Administrator Training

There can be quite a bit of ongoing maintenance after going live on Salesforce.com. As your organization spends time working in the tool, configuration requirements evolve. Business processes expand to involve other departments. Users request additional communication templates and business managers want more reports and dashboards. Demand grows for increased automation using Workflow and Approvals.

Train-the-Trainer

Need to spread the cloud gospel to a greater audience or take the show on the road? Do you have new hires that need to be trained on Salesforce.com? Salesforce Train-the-trainer sessions can be an excellent way to take your professional software trainer and make them a cloud evangelist for your organization.

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