Consultants at ShellBlack work with many clients in Financial Services Cloud (FSC). With a few small customizations to this robust platform, our certified Salesforce consultants can make information clearer and easier for the end user to identify. Here are five of our favorite frequently used customizations: 1 — Reduce Reciprocal Roles duplication Households can have…
One reason wealth advisors use segmentation to divide their book of business is to track client service levels. Advisors have different service levels for each tier of clients. Some advisors have a very planning-centric practice with many subjects they can discuss with their clients in depth — and not just in an annual meeting, but…
ShellBlack delivers the technical expertise and innovative thinking Financial Services clients need for success when implementing Salesforce, enhancing an existing Salesforce org, or purchasing new Salesforce products such as Pardot, Marketing Cloud, or Experience Cloud. Transcription of the video: Our Salesforce customers come in many shapes and sizes, but generally, there are three reasons…
Until recently, wealth advisors as a whole had a reputation for working alone. But this solitary business model is changing — and with good reason. Working in teams improves efficiency for wealth advisors, which explains why some of the most successful financial advisors these days are part of a team. It’s an approach that advisors…
ShellBlack consultants work with many clients who are not only moving to Salesforce, but must simultaneously contend with a complex data migration. It’s a highly specialized process, which is why ShellBlack has dedicated data specialists to assist each client through their data needs in order to effectively migrate their data. As you prepare to move…
As a financial advisor, preparing and presenting a client’s financial plan is just the first step. When the client decides to move forward with your recommendations, having a clear and effective onboarding process is essential. Advisors have many necessary steps to bring new clients into their systems. There can be many systems involved, and in…
Like most businesses, wealth management firms need to keep track of clients’ addresses. Some clients have jobs that require them to move frequently — whether it’s an athlete moving to a new training location or a consulting professional whose job location changes as work is completed and a new job starts. Some high net worth…
For Financial Services clients looking to generate leads, re-engage existing clients or tackle complex business logic or data migrations, the ShellBlack team can help organizations simplify and succeed with Salesforce. Our engagements vary in size and scope from a single department to “wall to wall” — across hundreds or even thousands of employees. Transcription…
Financial Advisors often segment their books of business and develop client service models for each segment. Each segment has a different number of touch points, such as phone calls, emails, newsletters, events, or meetings. In order to deliver the appropriate service level for each client, it’s essential to track all these activities. By consolidating these…
Financial advisors who rise above the crowd are the ones who develop amazing, consistent experiences for their clients. These advisors make it their mission to ensure that each client enjoys the same exceptional level of service and attention — every time, from every advisor. Each time a client calls for service or comes in for…