Making Sense of Financial Services Cloud (FSC) Editions and Bank Teller Licenses – September 28, 2018 – The Financial Services Cloud (FSC) is built on the Salesforce platform, so we won't go into detail in what's the ... Read Post →

Sales Cloud or Service Cloud - Which License Do I Need? – September 28, 2018 – We've covered the differences between Professional Edition and Enterprise Edition through our infographic, eBook, ... Read Post →

We're Speaking at Texas Dreamin' 2018 Austin TX – June 17, 2018 – In addition to ShellBlack.com being a Platinum Sponsor this year, our team is also leading five of the breakout ... Read Post →

Transition to Lightning in Four Steps – January 30, 2018 – Learn how to migrate to the Salesforce Lighting UI in four steps. Shell Black in this video presentation discusses ... Read Post →

Introduction to Orders in Salesforce – November 11, 2017 – In this episode of ShellBlack Whiteboard we dive into Orders - what are they, how are they created, when are they ... Read Post →

Lightning Experience (LEX) versus the Classic UI (Aloha) and Migrating to Lightning – October 29, 2017 – In this episode we explore the brief history of the Lightning User Interface (UI), sometimes referred to as the ... Read Post →

Introduction to Assets – October 22, 2017 – In this episode we look at Assets and explore the common use cases of how they can be used in Salesforce by sales, ... Read Post →

Introduction to Cases – October 14, 2017 – In this episode we look at Cases - the core object of the Salesforce Service Cloud. We start by covering how you ... Read Post →

Selling B2C - The Household Data Model – October 07, 2017 – In this episode of ShellBlack Whiteboard we look at the Household Data Model - a method you can use to leverage ... Read Post →

ShellBlack Whiteboard - Behind the Scenes – October 07, 2017 – Back in August of 2013, the YouTube channel of ShellBlack Whiteboard episodes went live. The ShellBlack Whiteboard ... Read Post →