How I found the Salesforce Community and became an MVP – April 26, 2015 – As a Salesforce MVP I'm frequently asked what did I do to get recognized and become an MVP. It all starts with ... Read Post →

How to Mass Email Contacts That Didn't Open Your Last Email – April 19, 2015 – I had an interesting inquiry come across our website recently. The individual wanted to know if there was an easy ... Read Post →

Who is my Salesforce Account Executive (AE)? – April 06, 2015 – One of the things we ask new and prospective clients is "Who is you Salesforce Account Executive?" As a courtesy we ... Read Post →

Creating Custom Apps in Salesforce – March 13, 2015 – In this episode of ShellBlack Whiteboard we discuss what is an "App" in Salesforce - which is simply a collection ... Read Post →

Preparing for Your Salesforce.com Administrator Certification CRT101 – March 12, 2015 – It's my understanding that Salesforce launched CRT101, "Preparing for your Salesforce.com Administrator ... Read Post →

Custom Objects in a "Many to Many" Data Relationship – February 25, 2015 – In this episode of ShellBlack Whiteboard we finish up our series on custom objects with a "many-to-many" data ... Read Post →

Custom Objects in a "Master-Detail" Data Relationship – February 24, 2015 – In this episode of ShellBlack Whiteboard we dive further into custom objects, and more specifically, custom objects ... Read Post →

Introduction to Custom Objects – February 23, 2015 – In this episode of ShellBlack Whiteboard we introduce Custom Objects - a way to extend the Salesforce database and ... Read Post →

Salesforce Record Types and Page Layouts – February 22, 2015 – In this episode of ShellBlack Whiteboard we introduce Records Types - a way not only to segment pick list values ... Read Post →

Delivering Effective Salesforce End-User Training – October 13, 2014 – After many weeks of meetings capturing requirements and late nights configuring Salesforce, you've implemented ... Read Post →