Shell Black – President
Shell Black started consulting on Salesforce in 2005 and instantly fell in love with how the platform, when used well, enabled businesses to "box above their weight" and compete with much larger companies. What started as a passion to solve problems in the Cloud, soon became a business. ShellBlack.com, LLC was founded in 2010 with a simple mission – to help companies maximize their CRM investment by providing elegant Salesforce solutions that facilitate how they market, sell and support their customers.
As an active member of the Salesforce community, Shell was inducted as a Salesforce MVP in 2012 and is now a member of the Salesforce MVP Hall of Fame. He has spoken at Dreamforce six years in a row, contributed to the official Salesforce company blog, and has earned the following certifications: Administrator, Developer, Platform App Builder, and Sales Cloud Consultant.
Shell Black holds a Bachelor of Arts from Hendrix College, with a year abroad at Oxford University.
Jeff Martin – Vice President of Delivery
As the Vice President of Delivery for ShellBlack, Jeff’s first priority is client success. He has seen first hand the challenges organizations face without robust processes and a quality CRM. Jeff leads a team of delivery consultants that understand real world issues, the value of a foundational design that fully leverages the Salesforce platform, and can architect scalable custom solutions for key business processes.
Jeff has earned the following Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Platform App Builder, Development Lifecycle and Deployment Designer, Data Architecture and Management Specialist, Platform Developer I, and Pardot Consultant.
Jeff attended college at Henderson State University where he earned a Bachelor of Science degree in Aviation. While leading students as a flight instructor in the aviation program he earned a Masters in Business Administration.
Angela Mahoney – Director of Talent & Culture
While Angela first encountered Salesforce in 2002, it was not until 2006 that she did her first Salesforce implementation (in a Spanish-speaking, mobile environment) and she has never looked back! She moved into a platform management role in 2008, where she oversaw a team of senior Admins and Developers, and returned to consulting in 2013.
Angela is a Salesforce MVP and strongly believes in helping grow those around her. She co-founded both the Portland Salesforce Developer Group and Portland Salesforce WIT Group. She also co-founded and leads Forcelandia, an annual developer-oriented, community-sponsored event in Portland. Angela co-founded and serves as the coach lead for RAD Women, a non-profit whose aim is to move the needle on gender diversity among Salesforce developers. She has spoken at Dreamforce for more than 10 years and has presented at multiple community events around the world, including delivering the keynote (in Spanish) at Punta Dreamin’, the first Salesforce community event in Latin America.
As Director of Talent and Culture, Angela will build on her years of team-building experience as we continue to care for and grow the incredible people that are ShellBlack.
A certified Scrummaster, Angela has a BA in Spanish and an MBA from Willamette University and currently holds the following Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, and is a Salesforce Accredited Sales Professional.
Kurt Seibert – Director of Sales
Kurt brings more than 25 years of sales, marketing and professional services experience across enterprise software, CRM, ERP, and cloud solutions. His focus centers around helping clients solve problems and achieve real business outcomes by leveraging technology and enhancing business processes.
He has been a Salesforce user since 2001 and has delivered professional services to the Salesforce ecosystem since 2007. Prior to joining ShellBlack.com, Kurt held enterprise sales positions with industry leaders Concur, Dell and Appirio.
Kurt holds a Bachelor of Science in Business Administration – Marketing from the University of Missouri, St. Louis.
Marnee Lott – Director of Marketing
Marnee has a background in marketing and management, and was first introduced to Salesforce in 2010. She was responsible for maintaining Salesforce for her previous employer while performing her marketing duties. During that time, Marnee optimized Salesforce for marketing, sales and operations. While streamlining and automating business processes, what she found was a love and appreciation for all things Salesforce! After five years, Marnee decided to make the move to full-time consulting, where she could share her passion for Salesforce. As a bonus, she also gets to don her marketing hat for ShellBlack.com.
Marnee currently holds the following Salesforce certifications: Administrator, Force.com Developer, App Builder, Pardot Specialist, and Pardot Consultant.
Marnee earned her BBA in Marketing from the University of Texas, Austin.
Brendan Simon – Senior Account Executive
Brendan began his career in the Investment Management industry and transitioned to technology sales in 2011. He joined Salesforce as an Account Executive, Financial Services in San Francisco, CA. He worked closely with small to medium sized businesses by helping them optimize their investment in Salesforce and get better connected with their clients, partners and employees.
Brendan has 12+ years of experience using CRM applications and 5 years of direct experience selling Salesforce. His background with Salesforce and financial services allows Brendan to bring a unique perspective to both the ShellBlack team and clients.
Brendan holds a Bachelor’s degree in Business Economics and minor in Sports Management from the University of California, Santa Barbara.
Jodi Wagner – Solutions Engineer
Jodi began her career in the Insurance and Financial Services industry. She was a licensed Property/Casualty agent and Finra Registered Representative before moving into various business analysis roles. It was ultimately her love of travel that led her to a position assisting with opening operations in the UK and Ireland and that led her to Salesforce.
Jodi spent eight years administering and creating Centers of Excellence for Salesforce on the client side before moving into consulting in 2012. Jodi has spent the last 7 years in consulting in a variety of delivery, marketing and sales roles for large global system integrators in the US and UK.
Jodi is also a Salesforce MVP, founder and leader of the London Women in Tech and the London’s Calling Community Conference. Jodi holds five certifications and has presented multiple times at Dreamforce, World Tours and Community Conferences. Jodi is also a cohost of the One of These Things Podcast.
Jodi holds a BS degree in Business/Marketing from Charter Oak State College and an MA degree in International Business from the University of Greenwich in London.
Greg Glaser – Solutions Engineer
Greg Glaser has been delivering off-the-shelf and custom CRM solutions since 2002 for diverse industries, including telecommunications, nonprofits, supply chain, transportation, and health and life sciences. But it was after his first Salesforce delivery in 2007 he discovered how quickly the platform could maximize value for his customers’ needs. He has been dedicated to Salesforce solution deliveries ever since, specializing his knowledge and experience in the service of his customers and partners. Today, Greg’s solutions support thousands of users around the globe.
Greg has presented multiple times at Dreamforce and holds six certifications from Salesforce: Accredited Sales Professional, Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Developer, and Platform App Builder. He holds a Bachelor of Arts degree from the University of North Texas.
Julie Littleton – Consultant
Julie was introduced to Salesforce back in 2009 starting with an in-depth knowledge of the data model by transforming Salesforce CRM information into data warehouses. From there, Julie has worked with marketing, lead generation teams, sales executives, and customer service to design and implement improved processes using Salesforce. She is a certified Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, and Platform App Builder.
Julie holds a Bachelor of Science degree in Biological Sciences from the University of California, Irvine with a minor in Education. She also has a Business Intelligence Graduate Certificate from Southern Methodist University, as well as Project Management Professional and ITIL v3 Foundation certifications.
Corey DeBoer – Consultant
Corey has worked on the Salesforce platform since 2003. After spending six years working on the client side implementing and maintaining Salesforce, Corey began consulting. Corey strives to deliver a CRM that efficiently maximizes the sales and support processes of an organization. He has earned the following Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Platform App Builder, Data Architecture and Management Specialist, Application Architect, and Platform Developer I.
Corey attended the University of North Texas where he earned a Bachelor of Science degree in Business Management with a minor in Accounting.
Christina Harris – Consultant
Christina is very passionate about her work and brings 20 years of analyst experience within Strategic Business Planning, Enterprise Business Analysis, Six Sigma, Systems Analysis, Business Intelligence, Data Warehousing, and Employee Development. Christina was introduced to Salesforce in 2010 as a Business Analyst and is a certified Salesforce Administrator and Platform App Builder.
Christina received a Bachelor of Arts in Art and Performance at the University of Texas at Dallas with a focus in User Experience, Design and Information Architecture.
Christina also attained ITIL v3 Foundation certification, volunteered with International Institute of Business Analysis (IIBA) for 3 years and presented at Building Business Capabilities Conference in 2013.
Brent Downey – Consultant
Brent has been working on the Salesforce platform since 2010. Much of Brent’s Salesforce knowledge comes from practical real world experience as a Salesforce Administrator in financial services, industrial manufacturing, and technology. This allows Brent to bring a unique perspective to both the ShellBlack.com team and his clients.
Brent is a certified Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, and Developer. He is a member of the Salesforce MVP Hall of Fame and the author of AdminHero.com – a blog to help Salesforce Administrators develop deep knowledge of the platform and become indispensable resources.
Brent holds a Bachelor of Business Administration from Colorado Technical University where he graduated Magna Cum Laude.
Cece Weaver – Consultant
Cece comes to us with 20 years of experience in sales operations management and IT project management. She developed her passion for Salesforce after her first implementation in 2006. She enjoys working with users from all areas of a company to get the most out of their Salesforce experience. Usability and obtaining actionable information are focal points of her project designs.
Cece has recently rejoined our team after living in Australia for five years. While in Australia, she continued consulting, ran the local User Group and was an advocate for Salesforce in a developing market.
Cece is a Certified Salesforce Administrator, Certified Sales Cloud Consultant and a Project Management Professional (PMP). She holds a Bachelor’s degree in Economics from Oklahoma State University and a Master’s degree in Quantitative Economics from Michigan State University
Dan Manca – Consultant
Dan firmly believes that Salesforce should be easy. Having spent a decade unraveling complexity and empowering admins to manage their orgs, Dan has utilized best practices to make Salesforce do the unimaginable. His ‘clicks-first’ approach to designing solutions creates a better experience for users – whether in sales, customer service or marketing.
Dan’s first exposure to Salesforce was during a Siebel migration in 2008, setting up a long line of org migrations in his future. From ten to 1000+ user migrations Dan has seen it all. As a platform evangelist Dan has focused on building internal support among executive sponsors down to the individual stakeholder to build robust and scalable solutions. Most recently Dan helmed an 1800 user org, the result of two major software firms coming together, before making the move to consulting. Having spent 10 years building small-scale solutions for large organizations Dan is well positioned to help you with issues both large and small.
Dan is a Salesforce Certified Administrator, Sales Cloud Consultant, and Platform App Builder.
Robin Reilly – Consultant
Robin started her customer-focused career in law, working as an attorney for both law firms and for the Texas state government until 2014. Since then, Robin has spent her time applying her skills to marketing and sales technology services, specifically Salesforce with a concentration in Pardot. She currently holds both the Pardot Specialist and Pardot Consultant Certifications. Robin joined the ShellBlack.com team in 2016.
A native New Yorker, Robin moved to Texas in 2002 and currently resides in the Dallas-Forth Worth area. Robin earned a Bachelor of Arts degree in political science at the State University of New York at Binghamton, and a Juris Doctor degree at the Benjamin N. Cardozo School of Law.
Faizul Mannan – Consultant
Prior to joining Shell Black, Faizul was a Senior Manager at Amerisource Bergen, where his responsibilities included leading a global team in the development of high-reliability enterprise-scale healthcare solutions. He was introduced to the Salesforce platform in 2012 while working on a Physician Portal application. Faizul immediately became a fan of the technology and after a year decided to become a Salesforce consultant with ShellBlack.
Faizul is a certified Agilist, and certified ITIL V3 Foundation professional, and he holds a BS in Computer Science and an MBA from Southern Methodist University.
SuJean Lacy – Consultant
SuJean brings over 20 years of Business Operations experience across multiple industries, including Financial Services, Mortgage and Title Services, Healthcare and Small Business. She has a passion for delivering creative, best practice solutions for business process improvement.
While fulfilling her last role as Business Operations Manager, she realized the power of Salesforce and expanded the use of the platform to manage multiple aspects of the business, including functional areas such as Accounting and Finance, Invoicing and Collections, Contracting, and the Sales RFP Lifecycle.
SuJean enjoys bringing functional areas of a business together through Salesforce to work effectively as a cohesive unit rather than in silos. She is committed to ensuring her Salesforce solutions enhance business processes by focusing on an intuitive end-user experience. SuJean is a certified Salesforce Administrator, and obtained her Bachelor’s degree in Psychology with a minor in Business Management.
Brian Knezek – Consultant
Brian has a background in financial services and began working with Salesforce in 2010 when he trained his Customer Service and Back Office teams on the use of their newly implemented Salesforce CRM. As a Business Analyst, charged with process improvement and data collection, Brian soon realized that Salesforce was the key to both.
Consequently, Brian became a Salesforce Administrator where he could directly meet business needs and simplify the end-user experience. He believes that simple interfaces and automated processes lead to user adoption and data integrity, both of which are key to a well-managed process. Brian can’t get enough user feedback and has hosted innumerable intake sessions leading to Salesforce solutions to address a variety of needs, including client survey tracking, agent incentive, employee engagement, and lead scoring & assignment.
Brian is a certified Salesforce Administrator and Platform Developer I. He earned a Bachelor’s in Literature from the University of Texas at Dallas.
Jen Bowen – Consultant
Jen started using Salesforce for a nation-wide insurance company in 2011, first as an end user, then as an Administrator. She quickly fell in love with the platform’s declarative tools to solve tough business problems and decided to transition her career to Salesforce full time. Since then, she has executed multiple projects increasing business productivity for Sales, Operations and Marketing using Salesforce automation tools. Jen brings 15 years of financial services experience and five years Salesforce Administration experience for insurance, software and investment companies.
Jen is passionate about giving back to the Salesforce Community and became a Salesforce MVP in 2019. She has spoken at Salesforce Connections and Dreamforce, co-leads the Madison, WI Administrator Trailblazer Community and her local Salesforce Saturday. She is a Salesforce Certified Administrator, Advanced Administrator and Platform App Builder.
John Graf – Consultant
John has been an enthusiastic member of the Salesforce community since 2010. He thrives on using the platform to build efficiencies into business processes – specifically in manufacturing and financial services. Every lesson learned is another building block to solve a new problem. Every experience constructing new processes and managing projects lends itself to the next challenge.
John is a certified Salesforce Advanced Administrator and Platform App Builder. Since 2013, John has recorded podcasts and published blogs about his Salesforce knowledge. He has organized fundraisers to raise money and awareness for organizations that teach Salesforce to under-served students. All his involvement has garnered him a spot as a Salesforce MVP.
John has a degree in Film from the University of Oklahoma and another in Wind Energy from Oklahoma State. He is a life-long student who longs to learn something new all the time.