Salesforce Professional Services are delivered on a Time & Materials (T&M) basis using the following hourly rates:
Services available at $200 / hr
Salesforce Configuration – using the administrator tools available in "Setup." Examples of work that can be performed at this rate are configuration of native tabs (e.g. Leads, Accounts, Contacts, Opportunities, Products, Quotes, Cases, Solutions, Campaigns), creation of custom objects and report types, analytics (reports and dashboards), assignment rules, escalation rules, web-to-lead, Salesforce for Google AdWords, workflow rules and actions, approval processes, self-service portal, email-to-case, public knowledge base, validation rules, page layouts, custom fields and formulas, activities, mail-merge and email templates, org-wide security and role hierarchy, user administration and custom profiles, customer or partner portal, Salesforce to Salesforce connections, consoles, and record types. If you did not see your need covered in the list above – please ask!
Consulting – providing best practices around configuration approaches and maximizing the Salesforce.com data model. Delivering feedback and guidance on implementing solutions that support business processes, analytics and drive user adoption. Facilitating discussions with project stakeholders to drive consensus while reinforcing the overarching business objectives of the client.
Project Management – communicating and educating internal stakeholders as to the phases of the project and their objectives, along with the creation and maintenance of a project plan (i.e. identifying key milestones, tasks, dependencies, and deliverables).
Training – including one-on-one, end-user or administrator training, creation of Salesforce training materials (delivered in PowerPoint).
CRM Evaluation – educate clients on how best to leverage Salesforce.com to maximize their CRM investment. Map existing business processes to Salesforce CRM functionality and recommend which license option (i.e. Group, Professional, Enterprise, or Unlimited) is best suited for your business
Pardot Consulting and Configuration – Creation of landing pages, form submissions, email campaigns, lead scoring. Providing guidance and best practices about marketing automation with Salesforce and Pardot.
Services available at $250 / hr
Custom development – writing Apex code, custom buttons, triggers, Sandbox environment testing or deployment, legacy code bug-fix work, custom user interface (Visualforce), batch jobs, Workflow WSDL
Integrations – connecting Salesforce with third party systems and web services development
Data work – data analysis (field usage), data mapping, cleansing / de-duplication, data migration (exporting records out of a legacy system and importing into Salesforce.com, or, Salesforce to Salesforce migrations)
Documentation – Technical and Salesforce org configuration
Marketing Cloud – Creating Journeys, Marketing Cloud assets, configuring Email Studio, etc.
AppExchange deployment – installing and configuring packages from AppExchange.com
ShellBlack.com, LLC offers 501(c)(3) non profits a 10% discount on our Salesforce professional services.
Salesforce "Quickstart" implementation packages start at $5,000.