Learn to be a Salesforce Admin with step-by-step tutorials

Exam Prep

What about training for the initial exams? The best place to start is with the Salesforce Certification site. Find the link the link to the Study Guides to get an idea of what is covered with each exam. In the study guide there are some sample questions to test your existing knowledge to see if...

Release Exams

Prepping for a maintenance exam, or Release Exam, is pretty much like studying for any test. First thing you need to do is watch the webinar that is prepared by Salesforce. Once you have become certified, links to the maintenance exam webinars are sent to you via email from Salesforce.com shortly after a product release....

Dallas Salesforce User Group

The Dallas Salesforce User's Group is a fairly active monthly meeting. Time is dedicated to news, new features, guest speakers, and "Admins helping Admins." "Admins helping Admins" is an open and informal forum where people ask the group Salesforce.com questions from the simple to the complex. The questions cover the gamut of configuration, to integration...

CloudForce Tour 2010

If I have my people straight, the keynote was delivered by Hilarie Koplow-McAdams, EVP of Worldwide Sales. I thought she did a fabulous communicating Benioff’s vision of cloud computing, specifically the transition of accessing the cloud from mobile devices. Also shown at the Cloudforce 2 Tour was this opening video. If you haven’t seen it...

Salesforce Consulting & Professional Services – Dallas TX

ShellBlack.com is a Salesforce Consulting Partner with certified professionals located in Dallas Texas. We help companies of all sizes maximize their CRM investment by providing elegant Salesforce solutions that facilitate how you market, sell and support your customers. Learn more about the Salesforce professional services we offer to our clients. Learn more about our Salesforce...

Using Consultants

Do I really need a Certified Consultant to implement Salesforce.com? In short, yes. Salesforce.com's complexity is growing at an amazing rate. Thier agile development model allows them to release huge amounts of new features with each seasonal release. The changes can be so significant release to release that it is not uncommon that Salesforce.com certified...

IT Detente

If your company is running 100% on Salesforce.com, you can ignore my little diatribe below. In most instances Salesforce (the new kid on the block) will have to coexist with legacy tools or alternative tools. Détente – A word made popular by Henry Kissinger during the cold war meaning “peaceful coexistence.” Why IT Departments Hate...

Documentation

With Salesforce.com’s inherent ease of configuration comes the temptation to skimp on documenting your org. My experience working with companies that are rushing to migrate over to Salesforce.com is that they are not willing to spend the extra time and dollars to fully document not only the implementation, but also the ongoing “care and feeding”...

Custom Objects

What is a Custom Object? Custom Objects allow Salesforce to extend functionality past the native CRM suite (Leads, Accounts, Opportunities, etc). Custom Objects are simply tables you create to store records that categorically do not belong in any of the existing tabs or objects. For example Human Resources is a department that does not fit...

Partner Portal

If you sell with the help of outside vendors or Partners, a Partner portal might be the ticket. Users with a Gold Partner license can access the Documents tab, My Account Profile, Leads, Custom Objects, Approvals, Accounts, Cases, and Opportunities. Pricing got better on this type of license when the feature was renamed from PRM...

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