It’s been a few years since the Salesforce circus had made a stop in Dallas, but now they are back. In 2010, almost two years to the day, the message was around Service Cloud 2: “The Next Generation of Customer Service.” On that day the wake-up message was that your customers want information on their…
From time to time as an Administrator you’ll need to take a string of text and parse out a few things so that you can use the information elsewhere. The other day I was working with a client that required me to take a single Latitude / Longitude coordinate and separate the string into individual…
If your company ships products, a quick but high value update you can do to Salesforce as a System Administrator is add links to your page layouts to track your packages via DHL, FedEx or UPS. You create the links by going to the object where you would like to place the links. In our…
One of the first questions we ask when working with a client is “What edition of Salesforce do you have?” Most know, but occasionally they don’t. It’s not hard to find out if you know where to look. Salesforce tells you in a couple of places. First, though harder to spot, you can see what…
Importing legacy data into Salesforce is something we deal with almost on a daily basis. Since 70% of our business comes from clients that are “moving in” to Salesforce for the first time, we get asked quite a bit about best practices on how to tackle old data. First thing to know – just because you can import…
Any good Admin from time to time has to roll-up their sleeves and do some work with the Apex Data Loader (or LexiLoader if you’re using a Mac). It’s the “go to” data utility for mass uploading, updating and deleting records – but did you know you can also use it to mass upload attachments?…
Even with the meteoric resurgence of Apple in the past few years, Salesforce does not have an official email sync solution for Mac Mail (at least at the time of this article). Fortunately for us there is a Salesforce developer named Simon Fell that has come to our rescue with a solution called Maildrop (BTW…
On September 21, 2011, Shell Black teamed up with Salesforce MVP Matt Lamb to present “Usability and Salesforce” to the Dallas Salesforce Users Group. The agenda consisted of: What is Usability? What is Usability Testing? Configuring Salesforce for Usability Usability Boot Camp Q & A Matt and I presented for an hour sharing our secrets…
On August 7th ShellBlack.com became a premium supporter of the Salesforce community site We Are Daryl Shaber For those that don’t know, @DarylShaber on Twitter is the alter ego of a Salesforce Community member and fellow Salesforce evangelist. Daryl Shaber is a constant promoter (tweeter) of all things Salesforce. Project Charter from We Are Daryl Shaber:…
There are a handful of fields that I want in the same place at the top of every record for consistency. I’ll call this the record “header.” In the Left column I prefer: Record Owner Link to Parent (e.g. Account “Parent Account” or Contact “Reports To”) Record Name Picklists that help categorize the record (e.g….