On September 21, 2011, Shell Black teamed up with Salesforce MVP Matt Lamb to present “Usability and Salesforce” to the Dallas Salesforce Users Group. The agenda consisted of: What is Usability? What is Usability Testing? Configuring Salesforce for Usability Usability Boot Camp Q & A Matt and I presented for an hour sharing our secrets…
On August 7th ShellBlack.com became a premium supporter of the Salesforce community site We Are Daryl Shaber For those that don’t know, @DarylShaber on Twitter is the alter ego of a Salesforce Community member and fellow Salesforce evangelist. Daryl Shaber is a constant promoter (tweeter) of all things Salesforce. Project Charter from We Are Daryl Shaber:…
There are a handful of fields that I want in the same place at the top of every record for consistency. I’ll call this the record “header.” In the Left column I prefer: Record Owner Link to Parent (e.g. Account “Parent Account” or Contact “Reports To”) Record Name Picklists that help categorize the record (e.g….
In our previous post we discussed why Usability is important. In this installment let’s get started configuring Salesforce with Usability in mind. First stop – the Home Tab! Salesforce out-of-the-box likes to put a lot of noise on the Home Tab. Again, my preference but I like to turn a couple of things off. Remove the Dashboard…
I can tell in a manner of minutes looking at someone’s Salesforce org and talking to Users if a prior implementation partner or Administrator spent any time optimizing Salesforce to be easy to use. Here are some symptoms of a Salesforce org that has not been optimized for usability: Users complain of not being able…
By far, Accounts and Contacts are the most popular set of records to be imported into Salesforce.com when you “move in.” Most likely Accounts and Contacts are your customers, but very well may also include your partners, vendors and even your competitors! Importing legacy data is typically the very last step prior to training end…
The Salesforce.com Mail Merge feature can be a lifesaver if you want to make a letter, direct mail piece, invoice, proposal, or even a contract in Microsoft Word using data from your records in Salesforce. If you have created form letters, labels or envelopes in MS Word from a database or Excel file, Mail Merge…
Salesforce recently added two new consultant certifications: the Salesforce.com Certified Sales Cloud Consultant certification and the Salesforce.com Certified Service Cloud Consultant certification. I believe the Certified Sales Cloud Consultant exam stopped being a “beta” exam in March of 2011. I’ve heard rumor that the older Certified Consultant certification will be replaced by the Sales and…
versus Extended Mass Mail Merge is a powerful feature available from Salesforce that unfortunately is not turned on “out of the box.” Natively you can use the “Mail Merge” button in the Activity History related list to create a single Word documents that populates (i.e. mail merge) with data from the record you are viewing….
Continuing on with our tutorial, let’s look at WHAT Salesforce can do when workflow triggers. Or, go back an review setting Workflow Evaluation and Rule Criteria. WHAT action needs to happen? On the next screen you determine what action needs to occur when the rule fires / triggers. You can have a single actions (e.g….